Best Western Plus Fort Lauderdale Airport South Inn & Suites

Rated 3.6 of 5
1900 Stirling Road, Dania Beach
+1 954-926-7300
I checked into the hotel on Sept 25, 2017 with my husband as we were celebrating our anniversary in the week. The gentleman by the name of Felix checked us in and the service was really great. On my day of check out which was actually my anniversary day my flight to my next destination was schedule at 4 pm. So I would check out at 11 and have lunch and head to the air port. I got up to go to he bathroom only to be met with water running through the light bulb and the floor flooded with water. Water running into the bedroom. I could have been electrocuted. We called the front desk 3 times and it took the maintenance person 45 minutes to come to the room. then he said the tub in room 403 was over flowing and he left. We were unable to shower we packed our stuff and left the room. we spoke to Lizbeth at the front desk. At no point was she apologetic or compassionate about the situation. She said we will send maintenance up. We had breakfast. At breakfast Lizbeth pointed at me and laughed with the other girl at the counter. After breakfast at about 8.30 am I went back to Lizbeth to ask what was the situation with my room. She said " Well We don't have any more rooms." I explained that we didn't even get a chance to shower. She said there was nothing she can do. I can go back to the room when maintenance dry up the water or I was more than welcome to sit in the lobby until check out time. I ask to speak with a manager or the supervisor she said none was available until 10: 00 am. My husband and I just checked out and had to pay for 1 night at another hotel just to have a shower. I would never recommend this hotel.
NOTHING!!!!!! My stay stated out extremely poor. I was provided room 407- as soon as I opened the door a strong ammonia smell went up my nose-it smelled as if someone had urinated in all 4 corners of the room. I then had to pull the cart with all of my belongings back to the elevator and down to reception as I was not going to stay in the room. I explained to the clerk and he said okay we will get you another room ; like this was an everyday occurrence. I was then provided room 327 -door would not open-key card slot stayed red. I had to go back down the elevator pulling the cart with all of my belongings to the front desk. Clerk told one of the maintenance guys to take me back to the room and get the door open for me. So here I go again up the elevator at least this time the maintenance guy pulled the cart for me. We get to room 327 and he attempts to open the door; he could not. He called reception and told the clerk who then told him to take me to another room down the hall. By the time I had gotten to that room he had another guy come up with a different room key and off I went again down the hall. I finally had a room which was room 301. I went to use the restroom and lifted the lid of the toilet and the sat basically fell off. I then had to call reception and he sent someone to tighten the seat. First Impressions are the key to any situation. My initial 45 minutes of being in this hotel colored my entire stay. So again there is NOT A THING ANYONE CAN SAY OR DO FOR ME TO PROVIDE A BETTER RECOMMENDATON FOR THIS PARTICULAR BEST WESTERN LOCATION..
When we got there they had messed up our room reservations. We wanted 2 queen beds as there were three of us and they tried to give us a king size bed. They took some time and rearranged stuff and got us the right room but they almost weren't going to be able to do it. The night guy was super helpful when we needed food at 2 am. Gave us 2 different menus for delivery. The room was nice and clean for the most part.
Fantastic and superb place. Excellent staff. Good rooms and bathroom. Comfortable spacious room. The best A/C, Fridge and micro. Housekeeping is excellent. Breakfast, THE BEST. They had everything. Quite and calm area and close , walking distance, to restaurants and stores. I highly recommend this hotel. Needs a little updating in rugs etc
Stay anywhere but here! Bring earplugs if you expect to get any sleep. It is 11:50 pm and a loud music party started somewhere in this buildingnit seems. All I can hear and singing and loud bass. So that coupled with people from other room dropping stuff and yelling to each other or rude people walking down the halls talking loudly means you will not sleep. Rooms are dated. It looks like there were some renovations done at some point but all the work is poorly done. There is only one coat of paint on the bathroom ceiling and the tape and nails are popping out. Wallpaper is roughly cut out around door ways. Black spots on ceiling probably mold. Walls and ceiling are cheap stucco popcorn see tuff. Paint patches everywhere. Curtains are dirty. I can't tell if the room smells like smoke or if it's from renovations but there is strong odour. Highway streetlight is a spotlight on our window. Rooms need to be cleaned properly. I've been listening to people running in the halls and the shower next door. No sound isolation at all. Air conditioner is very loud. Breakfast was terrible. All the hot food was cold. Potatoes undercooked. Toasters were there but no one used them because they didn't work. Cheap rooms though and luckily we are only here for one night. Front desk employees are great, "manager' seems rude to other people but I didn't talk to him myself. We got here hours earlier than check in time and they held our bags so we could do other things. The room has fridge and microwave.

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