Arbel Suites Hotel

Rated 4.4 of 5
Hulda Street 11, Tel Aviv-Yafo
+972 3-522-5450
Worst customer service ever. I booked a one-bedroom suite for my sister visiting, very excited for the price, location, size, and all the excellent reviews online. I called and the front desk told me that I cannot request a late check out without booking another room. I informed them that their website states that we can have a late check out (it is on Shabbat). He said, well we cannot. I asked to speak to the manager and he said alright, but then when he asked the manager, I heard the manager say no. WOW! He could not even speak with me. I offered to pay $100 to check out by 4 pm, but he said no. He does not even know the date that I am staying. Several times he explained the same thing to me over and over again, which of course I understand other people check in, but way to accomodate your customers by giving false information online. Either update your website or check the dates which your customer requests a late checkout!
Very nice hotel with big rooms, perfect service and great location
Liked the place, service, location and breakfast
Nice place. Great breakfast but shower was pretty bad. Water pressure was low and the bathtub plug was missing. When asked about it they replied they do not provide bathtub plugs at all.
Location, staff, magic touch of coziness with small fish pond in the entrance. Great place to stay. Rooms are very clean. It's not a LUXURY facility but it is very very nice place. Free coffee, tea, cookies, pastries and bottled beverages in the lobby 24/7 all free.
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