Holiday Inn Ft. Lauderdale-Airport

Rated 4.2 of 5
2905 Sheridan Street, Hollywood
+1 954-925-9100
ihg.com

Hollywood Hotels

Travel Dates
Guests
Staying here on 8/11/17-8/12/17,First of room smelled as if it was wet and in the process of drying.Also refrigerator does not cool.The gym equipment is in need of maintenance and on the date of 8/12/17 our room was not cleaned until we called some time after 4pm mind you we left at about 10:30ish but the room attendant knows what room was cleaned and which was not.Lastly my family and my wife's family were in the pool and I noticed someone SMOKING, between my family and my wife we have Children ages 2,7,9and 11 ,so rather than handle it myself (USMC VETERAN) and not that fake stuff you see on television ,I used the Hotel personnel,well the person (a male) caught on and proceed to curse and swear but I remained Chill,Long story Longer they were not even guest ,there is no lock to keep people out, they just walk right on in as this area is not monitored likely for insurance purposes because if an incident occurs with the pool Holiday Inn is not Liable.
Very nice room, and very friendly staff. However, had trouble with most of the open electrical outlets in the room. I had to get the plugs in just right to be able to charge my devices.
My rating is based on the restaurant manager Ana. What an ugly and rude Russian/East German woman, and I mean her attitude! We reserved a room a week ago and were told we could use the outside sitting area by the pool for my goddaughter's birthday. We get here and set up around 3pm and at about 4 out comes Ana, with a very nasty disposition on her face. She commences to begin talking down to us, stating that "You can not do this here. You must take down decorations because restaurant opens at 6. You not allowed to eat here. This you can not do!" We explained to her we were told we could and she continued to address us with a rude tone that we had to take the food and decorations away. Mind you, there was a Hispanic family eating not far from us and they were not addressed about it. Myself and another young lady in our party addressed her and the manager of the hotel about her racist attitude. How can you actually try to talk down to someone and you can barely speak their language? The hotel manager was very condescending and did not want to give us the Corporate Headquarters information, even adding sarcastic comments like "Well this is a business and we have 150 rooms and I am trying to do the humane thing here." Well I am a business owner also so i told him I understand you have to run a business but you can't alienate a certain portion of your customer base. He kept saying he spoke to Ana about her approach, but I don't believe it because when I asked for corporate headquarters information he refused to give it to me. AND she did the same thing to another group of African -Americans, with the same attitude, AFTER her boss said he spoke to her. I will be contacting corporate headquarters this week. I'm totally appalled and pissed!!
As soon as i walked in the room it looked sooo clean and the smell was just right... I always clean with clorox at home good way to kill germs... And to tell you the truth it felt like i was at home... I would definitely stay here again!!
Great staff. Great location to other things in the area. Great pool and bar. Would definitely stay here again

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