Hollywood Beach Marriott

Rated 4.3 of 5
2501 North Ocean Drive, Hollywood
+1 954-924-2202
marriott.com

Hollywood Hotels

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Guests
Top of the line. This place is elegant, classy the service is terrific, the servers are amazing and the food beautifully presented and tasty. The breakfast buffet is amazing, I went 2 times this week and would go back a third time if I had someone else to share it with. The view of the beach and the ocean on a sunny day is so South Florida, you can't ask for more. I know everyone goes to South Beach and that's fabulous. But Hollywood Beach is wonderful,too. Try it out.
Had a great time. There was only one problem and they fixed it right away. They have a great staff that is always friendly. The bar & pool we amazing. I would love to stay there again on my next vacation.
Went in asked for a total.price with resort taxes and state taxes and car parking was given a price of $169.00 from front desk then in morning bill came under door total was $207. So was not impressed went to front desk asked why it was now $207 they said they I had to pay resort and state taxes I explained that I asked yesterday for a total price, and was told $169, they were helpful and said I should have been told the correct price was $207. They removed the resort tax for me but had no choice but to pay state tax . Pool staff were great and friendly so we're bar staff in fact every one was helpful. Room was clean would stay again
I give this hotel a 1 star because there is no zero available. I am not one of the conflictive customers out there but what happened to me and my family was horrible. We drove over 12 hrs from NC to enjoy our summer vacation at this hotel. I always check the reviews before reserving and this had decent reviews, but unfortunately for our surprise when we got to the hotel to check in they told us they didn't have the room we reserved available. We reserved a room with balcony and partial ocean view with two queen beds because we were 4 adults. When we got there they told us due to a system error only a standard King bedroom was available. They kept telling there was nothing they could do for us even though they knew we were travelling with our 5 yrs old that was tired and hungry at that time. I had to ask to speak to a supervisor myself because even though the front desk went and explained her the situation already she kept ignoring me and not offering any solutions. I had to ask to speak to her and get us a hotel with the same or better accomodations we have booked there in the same area. It was then when she decided to call a hotel nearby to get us a deal. I am a manager myself, and when something goes wrong a manager's duty is to be proactive and find an alternate solution to the problem and make the customer feel at ease that a solution will be offered. None of this happened at this hotel. My advise, if you plan to go on a family trip don't choose this hotel if you want to avoid a bad experience like ours.
Settled a price at the front desk for $170 all in for the night and woke in the morning to find a bill through the door of $210! No where near the price agreed. But managed to bring the price down a little but still was a con. Other than that the hotel was nice and clean and nice pool view

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