Mandarin Oriental, Prague

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Rated 4.7 of 5
Nebovidská 459/1
+420 233 088 888
mandarinoriental.com

Prague Hotels

Travel Dates
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Reviews

Amazing hotel with the best of amenities and luxurious feel. Very good location with a 5 minute walk to Charles Bridge. The food is excellent with a wide range of options to choose from.
This was our first time staying at a Mandarin Oriental Hotel – our travel agent chose it for our 10 year anniversary. We have been so impressed with the level of service & amenities, and the hotel itself is very unique in that it used to be a former monastery. We're really happy with our terrace room and the patio garden view - it's very peaceful. On our first day of arriving, we ran into Barbaro P., the Manager on duty that day in the hallway. She was warm, welcoming and genuine and really took the time to get to know us, provide context about the hotel and the area, and even personally walked us around the grounds and booked us into the spa. Barbaro also told us about an amazing little Italian restaurant off the beaten path (Pastar) where we had our first dinner - the food and service was excellent. Barbaro also gave us several names of other restaurants which we will definitely try out this week. We really appreciate the nice little touches the hotel organized for us with our travel agent for our 10 year anniversary such as the rose petals on our bed and the welcome package/treats. We would definitely recommend this hotel to others and hope to come back again in the future when we visit Prague.
I tried to book Mandarin Oriental Prague Hotel, they gave all the options of different rates including rate 210/night. However each time I was about to complete my reservation it would change rate into 315/night. So I contact support for assistance and for 20min assistant was arguing that there is indication that rate is not per night but average for a summary of 3 nights. After 20 minutes she (Donna I believe) agreed to take a look to the website, then after looking she agreed that yes, its misleading price and that she can not do anything about it and I have no choice how still pay 315/night. Once I informed that I've been on the website for 30min trying to figure out why price keep changing and then over almost 30 min she was arguing about, her response was I DO NOT CARE HOW MUCH TIME YOU HAVE SPENT (due to hotels misleading information)
Nice hotel. Exelent location.
Very beautiful place in an old monastery. Great if you can afford it or someone pays for you!

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